Survey Reward
How it works, and the terms of the code we email you · Effective October 1st, 2026
Tell us how your session went and we’ll email you a code for your next booking. This page is everything about it.
What you get
A code worth 10% or more off a booking, at the Sandbox VR store your survey was for.
Codes come in ten amounts: 10%, 15%, 20%, 25%, 30%, 35%, 40%, 45%, 50% and 100% off. Which one you get is decided when the code is issued, and it is not something we choose per guest. The amount, and the date it runs out, are both in the email that carries it.
How to get one
Scan the QR code displayed in store after your session and complete the survey. You’ll be asked for the first four letters of the booking code for your visit — if your code is ABCD-010826, that’s ABCD. Every guest on a booking can use them to take the survey.
- One code per person per day, per store. However many sessions you play at a store in a day, they earn you one code between them. The day we count is the day of your visit, local time at that store — not the day you complete the survey.
- Your survey has to match a real booking. We check every survey against our booking records when it arrives. It has to match a booking at that store with a session on the day you complete the survey or one of the three days before it — a real booking, not cancelled, that has been paid, with at least one guest on it — and a booking never produces more codes than it had guests. We match on the first four letters, so a mistake in the rest of the code doesn’t matter. Where those four letters contain an obvious error and resolve to exactly one real booking, we correct it and record the correction. If we can’t match them to a booking, the survey doesn’t earn a code.
- If the four letters match more than one booking, or we can’t be sure which booking a mistyped code belongs to, we hold your survey and a member of our team checks it by hand. We may email you to ask for your full booking code. If we can’t tell which booking is yours within 7 days of your survey, it doesn’t earn a code.
- Leave it too long and we can’t match it. Complete the survey on the day of your visit or within the three days after it. A survey completed later than that does not earn a code.
- A survey we can’t match to a booking doesn’t earn a code. That check is made when you submit, not later — except where we hold a survey to check it by hand, as above.
Terms
- Only one code can be redeemed per booking, per guest, per day.
- A code is valid until the date shown on it, and cannot be used after that date.
- A code is valid at the Sandbox VR location it was issued for.
- A code cannot be combined with another offer.
- A code has no cash value and is not transferable or exchangeable.
- We may change or withdraw this offer at any time. A code already issued stays good on the terms it was issued under, until the date shown on it.
Your information
What you submit is collected by Vortex Group and used to administer this offer, to check that surveys relate to real visits, to send you your code, and — where you have opted in — to send you news and offers. We never sell your personal information. We share it only with the service providers and other parties set out in our privacy statement, and only in the ways that statement describes. You may withdraw consent at any time.
Our full privacy statement is at privacy.sandboxvr.ca, and privacy questions go to privacy@sandboxvr.ca.